At Asli Karungali, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.
  • Once the order is processed or shipped, cancellation is not possible.
  • To request a cancellation, please contact us immediately via email or WhatsApp.

2. Returns & Refunds

We accept returns only under the following conditions:

  • You received a damaged or defective product
  • You received the wrong product

3. Return Process

  • You must contact us within 48 hours of delivery with clear photos/videos as proof.
  • Once approved, we will guide you through the return process.
  • The product must be unused and in original packaging.

4. Refund Process

  • After receiving and inspecting the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 5–7 business days.

5. Non-Returnable Items

  • Used or worn items
  • Products damaged due to misuse
  • Customized or personalized products

6. Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping may be borne by the customer unless the issue is from our side

Note: By placing an order on our website, you agree to this policy.

Last Updated: 30/Apr/2026, 18:58 PM

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